This happened to a guildy recently. Arrogant bastards won't tell him anything and say they're not going to discuss it anymore. So I went over to Reddit and found this has happened to a couple of other people and 'they are working on the issue.' My guildy has 30 accounts and is willing to let this go. I am not. I've been the victim of their automated shitty software a couple of times. They never apologize or compensate you for lost time. Unless you're in a big raid guild and were exploiting. Then you get potions and apologies!
my head is steaming!:argh
my head is steaming!:argh